Frequently Asked Questions

General Questions

What is LaundryGrab?
Where is LaundryGrab available?
Who does the laundry?
How fast is delivery?
Do I need to separate my laundry?
Is there a minimum order?

Using the Service

How do I place an order?
Do I need to be home for pickup or delivery?
What should I put my laundry in?

Payments & Pricing

How much does LaundryGrab cost?
How do I pay?
Are there any hidden fees?

Turnaround Time & Support

When will I get my laundry back?
What if I have an issue with my order?

Laundry Preference & Care

Can I choose how my laundry is washed?
Do you offer dry cleaning or specialty item cleaning?
How are my clothes kept separate from other customers’?