Question 1

What is LaundryGrab?

Accepted Answer

LaundryGrab is a pickup and delivery laundry service that makes getting clean clothes easy. Simply schedule a pickup through our app or website, and we’ll return your freshly cleaned laundry in as little as 24 hours.

Question 2

Where is LaundryGrab available?

Accepted Answer

We currently serve Missouri City, Texas and nearby areas. More locations coming soon! Check your zip code during sign-up to confirm availability.

Question 3

Who does the laundry?

Accepted Answer

We’ve partnered with trusted, professional local laundromats who follow our quality standards for care, cleanliness, and consistency.

Question 4

How fast is delivery?

Accepted Answer

Most orders are completed within 24–48 hours.

Question 5

Do I need to separate my laundry?

Accepted Answer

No, we handle sorting for you.

Question 6

Is there a minimum order?

Accepted Answer

Yes, $25 minimum for free pickup & delivery.

Question 7

How do I place an order?

Accepted Answer

Download the LaundryGrab app (iOS and Android), create an account, choose your laundry preferences, and schedule your pickup and delivery times. You can also order directly from our website.

Question 8

Do I need to be home for pickup or delivery?

Accepted Answer

Nope! Just leave your laundry in a secure spot and note your drop-off instructions when placing your order.

Question 9

What should I put my laundry in?

Accepted Answer

Any plastic or reusable bag is fine for your first order. We’ll return your clean laundry in a LaundryGrab bag you can reuse next time.

Question 10

How much does LaundryGrab cost?

Accepted Answer

Pricing is based on service type (e.g., wash & fold, dry cleaning) and weight. You’ll see estimated pricing in the app or on the website before confirming your order.

Question 11

How do I pay?

Accepted Answer

All payments are made securely through the app or website using your preferred debit or credit card.

Question 12

Are there any hidden fees?

Accepted Answer

No hidden fees—ever. You’ll see all charges upfront before placing your order.

Question 13

When will I get my laundry back?

Accepted Answer

Most orders are delivered within 24 to 48 hours. You’ll be notified via text or app updates as your order progresses.

Question 14

What if I have an issue with my order?

Accepted Answer

If something’s not right, contact our support team at support@laundrygrab.com. We’re here Monday to Friday, 7am–7pm.

Question 15

Can I choose how my laundry is washed?

Accepted Answer

Yes! You can select detergent type, wash temperature, softeners, and other preferences in the app. We save your settings for future orders.

Question 16

Do you offer dry cleaning or specialty item cleaning?

Accepted Answer

Yes, we offer dry cleaning and special handling for items like comforters, delicates, and uniforms. Just select the appropriate service when placing your order.

Question 17

How are my clothes kept separate from other customers’?

Accepted Answer

Each order is washed and dried separately to ensure there’s never any mixing between customers’ laundry.

Frequently Asked Questions

General Questions

Using the Service

Payments & Pricing

Turnaround Time & Support

Laundry Preference & Care